Store Policies

Purchasing and Holds

Shipping

Delivery

Returns

Pick Up

Designer / Trade Discount

 

Purchasing and Holds: 

We do not hold items. An issued invoice does not place an item on hold. An item is not sold until we receive payment. 

 

Shipping: 

If you are ordering oversized items online, there are a few options. Pay for shipping charges with a third party delivery company at check out. For NYC locals select free in-store pick up or local delivery. Pay for delivery at time of delivery. Local delivery charges with a third party is $60-$200 depending on details. Please email for delivery quotes. If you are not charged for shipping, your item will not be shipped. We do not ship over sized furniture over seas.  Shipping rates are calculated by the shipping companies. 

Ship items at your own risk. Items will be insured with shipping carriers, and is the buyers responsibility to file a claim should an item go missing or become damaged during shipment. 

 

 Delivery:

We are happy to get quotes with delivery services within the NYC area. Delivery is not included in furniture purchases. We are happy to help coordinate and recommend third party delivery companies who are affordable and insured. Please note: Delivery companies are not affiliated with Home Union. Any delivery issues should be taken up with the delivery company directly. If you would like local delivery please select free in-store pick up or local delivery at check out. Pay for delivery at time of delivery to the company directly. 

Man With a Van is recommended if you need a certificate of insurance (COI). 

 

Returns:

All vintage sales are FINAL. All Instagram sales are FINAL. Home Union does not offer returns, all sales are final, and all merchandise is sold as is. Please measure and ask as many questions as necessary. We are always happy to send more photos, videos, or details before purchase. We strive to sell vintage in as best of condition as possible. Some vintage pieces show signs of wear that are consistent with age. The condition of each individual item may vary accordingly and are sold as is. Online vintage sales are FINAL. Once an order is fulfilled we can not cancel an online order.

 

Pick Up:

Sold items MUST be picked up within 5 days of purchase. If additional time is needed, all requests must be coordinated with Home Union. Arrangements can be made to store items for a longer period of time for an additional storage fee. A blanket is suggested for in-store pick ups on furniture or large fragile items.

Items not picked up after 30 days are considered abandoned property and will be donated. 

 

Designer / Trade Discount:

We strive to have beautiful furniture be equally accessible to everyone. We price all of our pieces competitively. We offer the same fair and equal prices to all our customers whether direct to consumer or to the trade.

We offer 5% discounts when purchases are paid in cash.