Store Policies

Purchasing and Holds

Shipping

Delivery

Returns

Pick Up

Designer / Trade Discount

 

Purchasing and Holds: 

We do not hold items. An issued invoice does not place an item on hold. An item is not sold until we receive payment. 

Affirm:

Please email us if you would like to purchase a piece using Affirm, that is not shippable and we can update for you. Affirm is a financing platform to pay for your purchase over time. 

Shipping: 

If you are ordering oversized items online, please get a customized shipping quote before you purchase. For us to get you a shipping quote we will need the full shipping address and phone number. We can not get shipping quotes via DM.

For NYC locals: Local delivery charges with a third party ranges from $65-$200 depending on details. Please email for delivery quotes and to coordinate delivery. You pay for delivery at time of delivery to the company directly as they are a third party delivery company. 

If you are not charged for shipping at checkout, your item will not be shipped unless asked and shipping is paid for. We do not ship over sized furniture over seas, do not order large heavy oversized items if you are over seas.  Shipping rates are calculated by the shipping companies and we can not control shipping rates. We can ship large items via Fedex, UPS and other white glove delivery services. 

*Restock fees may apply. 

Ship items at your own risk. Items will be insured with shipping carriers, and is the buyers responsibility to file a claim should an item go missing or become damaged during shipment. International orders it is the buyers responsibility to track the order and follow shipping instructions. We will not refund for lost or damaged International orders. 

*Buyer is responsible for shipping fees on any New item return. All vintage sales are final.

Delivery:

We are happy to get quotes with delivery services within the NYC area. Delivery is not included in furniture purchases. We are happy to help coordinate and recommend third party delivery companies who are affordable and insured. Please note: Delivery companies are not affiliated with Home Union. Any delivery issues should be taken up with the delivery company directly. Pay for delivery at time of delivery to the company directly. 

Man With a Van is recommended if you need a certificate of insurance (COI). You can book delivery threw their website. They charge $150 +. 

Returns:

All vintage sales are FINAL. All Instagram sales are FINAL. Home Union does not offer returns, all sales are final, and all merchandise is sold as is. Please measure and ask as many questions as necessary. We are always happy to send more photos, videos, or details before purchase. We strive to sell vintage in as best of condition as possible. Some vintage pieces show signs of wear that are consistent with age. The condition of each individual item may vary accordingly and are sold as is. Online vintage sales are FINAL. Once an order is fulfilled we can not cancel an online order.

New houseware items purchased online may be returned within 14 days of purchase. Buyer is responsible for all shipping fees. 

Vintage Disclaimer:

Home Union sells vintage furniture and lighting. We do our very best to check over and describe the condition of pieces to the best of our ability. We do not offer a warranty, as we haven't manufactured these vintage pieces. Most of our inventory has been made between 30-60 years ago. If something breaks or malfunctions after purchase, Home Union is not responsible for fixing, replacing, or accepting a return. 

Pick Up:

Sold items MUST be picked up within 10 days of purchase. If additional time is needed, all requests must be coordinated with Home Union. Arrangements can be made to store items for a longer period of time for an additional storage fee. A blanket is suggested for in-store pick ups on furniture or large fragile items.

Items not picked up after 30 days are considered abandoned property and will be donated. 

Designer / Trade Discount:

We strive to have beautiful furniture be equally accessible to everyone. We price all of our pieces competitively. We offer the same fair and equal prices to all our customers whether direct to consumer or to the trade.

We offer 5% discounts when purchases are paid in cash.

 

Frequently Asked Questions:

Q: Will you get more? Can you get me another one? A: We never know with vintage. Some of these pieces are very rare and we may never find them again. Other pieces we find more frequently, but we still don’t not know.

 Q: Can you let me know when you get another one? A: Unfortunately, we have no way of keeping track of who wants what. We get far too many requests for obscure items to keep track of. We do not have a waitlist and we cannot notify you when we get something in. The best way to keep up to date on new stock is to stop in the store and follow along on Instagram.

 Q: Can you add me to the waitlist? A: We do not have a waitlist.

 Q: How do I purchase on Instagram? A: DM us. Tell us if you want to pay via Venmo or if you prefer an email invoice if the item is not yet in the webstore. If you want an email invoice please send us your name and email address. We do not do holds and the item is sold to the first to pay. If you want something shipped we also need to know prior to purchase. Not all of our items are available for shipping, and we do not know shipping quotes off the top of our heads.

 Q: Do you ship? A: We can ship small items worldwide. We can ship large oversized furniture within the USA and Canada via white glove shippers. To get a furniture shipping quote, please email us with your full shipping address and phone number.

 Q: Can you do better on price? A: Our prices are firm, but we do offer 5% off if paid in cash to offset our credit card processing fees.

 Q: Can you take a deposit? A: Sorry we do not take deposits, nor do we do holds. Items are only sold once they are paid for.