Store Policies

Purchasing and Holds

Shipping

Delivery

Returns

Pick Up

Designer / Trade Discount

 

Purchasing and Holds: 

We can not place vintage pieces on a hold. Items left here after 30 days are considered abandoned property. We can not store your purchases for more than 14 days. 

Affirm:

Please email us if you would like to purchase a piece using Affirm. Affirm is a financing platform to pay for your purchase over time. 

Shipping: 

If you are ordering oversized items online, please get a customized shipping quote before you purchase. For us to get you a shipping quote we will need the full shipping address and phone number, also please let us know which item! We can not get shipping quotes via DM.

For NYC locals: Local delivery charges with a third party ranges from $75-$300 depending on details. Please email for delivery quotes and to coordinate delivery. You pay for delivery at time of delivery directly to the movers as they are a third party delivery company. 

If you are not charged for shipping at checkout, your item will not be shipped. Please email us if you would like something shipped that shipping was not paid for and we can get you a customized quote.  Shipping rates are calculated by the shipping companies and we can not control shipping rates. We can ship large items via Fedex, UPS and other white glove delivery services. 

*Restock fees may apply. 

Please email homeunion.nyc@gmail.com to place an international order. 

Ship items at your own risk. Items will be insured with shipping carriers, and is the buyers responsibility to file a claim should an item go missing or become damaged during shipment. International orders it is the buyers responsibility to track the order and follow shipping instructions. We will not refund for lost or damaged International orders. 

*Buyer is responsible for shipping fees on any New item return. All vintage sales are final.

Delivery:

We are happy to get quotes with delivery services within the NYC area. Delivery is not included in furniture purchases. We are happy to help coordinate and recommend third party delivery companies who are affordable and insured. Please note: Delivery companies are not affiliated with Home Union. Any delivery issues should be taken up with the delivery company directly. Pay for delivery at time of delivery to the company directly. 

Man With a Van is recommended if you need a certificate of insurance (COI). You can book delivery on their website. They charge $150 +. 

Returns:

All vintage sales are FINAL. All Instagram sales are FINAL. Home Union does not offer returns on any vintage, all sales are final, and all merchandise is sold as is. Please measure and ask as many questions as necessary. We are always happy to send more photos, videos, or details before purchase. We strive to sell vintage in as best of condition as possible. Some vintage pieces show signs of wear that are consistent with age and use. The condition of each individual item may vary accordingly and are sold as is. Online vintage sales are FINAL. Once an order is fulfilled we can not cancel an online order.

New houseware items purchased online may be returned within 14 days of purchase. Buyer is responsible for all shipping fees. 

All custom made to order rugs are final sale, as they are ordered and made just for you! 

Vintage Disclaimer:

Home Union sells vintage furniture and lighting. We do our very best to check over and describe the condition of pieces to the best of our ability. We do not offer a warranty, as we haven't manufactured these vintage pieces. Most of our inventory has been made between 30-60 years ago. If something breaks or malfunctions after purchase, Home Union is not responsible for fixing, replacing, or accepting a return. 

Pick Up:

Sold items MUST be picked up within 14 days of purchase. If additional time is needed, all requests must be coordinated with Home Union and approved. Arrangements can be made to store items for a longer period of time for an additional storage fee. A blanket is suggested for in-store pick ups on furniture or large fragile items.

Items not picked up after 30 days are considered abandoned property and will be donated. 

Designer / Trade Discount:

We strive to have beautiful furniture be equally accessible to everyone. We price all of our pieces competitively. We offer the same fair and equal prices to all our customers whether direct to consumer or to the trade.

We offer 5% discounts when purchases are paid in cash.

 

Frequently Asked Questions:

Q: Do you take Amex? A: Sorry we do not accept Amex online at this time. 

Q: Will you get more? Can you get me another one? A: We never know with vintage. Some of these pieces are very rare and we may never find them again. Other pieces we find more frequently, but we still don’t know.

 Q: Can you let me know when you get another one? A: Unfortunately, we have no way of keeping track of who wants what. We get far too many requests for obscure items to keep track of. We do not have a waitlist and we cannot notify you when we get something in. The best way to keep up to date on new stock is to stop in the store and follow along on Instagram.

 Q: Can you add me to the waitlist? A: We do not have a waitlist, it's too tricky!

 Q: How do I purchase on Instagram? A: DM us. Tell us if you want to pay via Venmo or if you prefer an email invoice if the item is not yet in the webstore. If you want an email invoice please send us your name and email address. We do not do holds and the item is sold to the first to pay. If you want something shipped we also need to know prior to purchase. Not all of our items are available for shipping, and we do not know shipping quotes off the top of our heads.

 Q: Do you ship? A: We can ship small items worldwide, buyer pays for shipping and is always wise to receive a shipping quote before purchase. We can ship large oversized furniture within the USA and Canada via white glove shippers. Large furniture shipped international will be crated. To get a furniture shipping quote, please email us with your full shipping address and phone number. Please email for international purchases. 

 Q: Can you do better on price? A: Our prices are firm, but we do offer 5% off if paid in cash to offset our credit card processing fees.

 Q: Can you take a deposit? A: Sorry we do not take deposits, nor do we do holds.